Sponsors will sometimes feel that their project is not being prioritized appropriately by their selected CRO. This is most often the case when there is inadequate equipment and/or staff on site to handle the specific needs of that client. Again, finding the balance between taking on sufficient work to be cost-effective and giving the appropriate attention to detail required by each project can be a challenge for the CRO. When overextended in this capacity, the experienced CRO will have relationships already in place allowing for seamless outsourcing. Outsourcing certain parts of a study to a reputable partner, rather than risk quality and reputation is a wise choice.
When challenges arise and deadlines are looming, the overworked CRO staff may want to put their heads down and try to push through the remaining work. But this is, in fact, the moment to be the most upfront about what is happening. Mistakes are made when things are rushed and the client will not appreciate being left in the dark. Scheduling weekly, consistent updates is essential to give the sponsor a sense of how things are progressing and where problems are likely to arise. This will save money and time in the long run as circumventing potential hurdles is far more efficient than backtracking. It will also help maintain a positive and direct relationship with the client that will ultimately reflect in their assessment of the outsourcing experience.
If you are a busy CRO and find that one or more of these challenges is infringing on the quality of work that you are able to deliver within budget, consider relieving some of the tension and outsourcing specific aspects of the work. You will save money and most importantly, your reputation for reliably delivering high quality results.
No budget for hiring more staff? Outsource histopathology and you may save money!
No room in your current archive, but no money to expand? Save money and outsource your long-term archiving!